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Trust, Safety and Verification

For Everyone

Sayzo is a platform that connects Task Givers with Task Doers. Sayzo is a technology platform, not the provider of any task, so safety on Sayzo is a shared responsibility. The platform gives you verification, escrow protection and reporting tools to reduce risk, and you do your part by staying on the platform, confirming who you are dealing with and reporting anything that feels wrong.

This section explains how identity verification and badges work, what your account standing means, the safety rules for communicating and working, which task categories are never allowed, and exactly how to report a user or a task. You can reach most of these tools from Help & Support, under the Trust & Safety tab.

Identity Verification and Badges

Sayzo uses a layered approach to build trust: account verification, mobile and email confirmation, identity verification, profile completeness, and trust signals like ratings, reviews and task history. The clearest signal you will see on a profile is a verification badge.

You verify your identity during onboarding using DigiLocker, which checks your Aadhaar and PAN securely. To complete it:

  1. On the verification step, find the Aadhaar & PAN (DigiLocker) row. It reads "Verify your identity securely via DigiLocker. Takes under a minute."
  2. Tap Verify with DigiLocker. The button briefly shows Redirecting... and opens the DigiLocker consent flow.
  3. Give consent in DigiLocker. When the check finishes, the row shows a green Verified pill with a checkmark.

You can also manage Aadhaar verification later from the Identity & KYC section of Edit Profile. For more on your profile, badges and skills, see Your Profile and Verification.

What a Verified badge does and does not mean

  • A Verified badge means a particular check, such as Aadhaar identity, was completed. On a profile you may see an ID Verified badge once you have at least one completed verification.
  • Your Aadhaar number is masked and redacted. Sayzo does not store your full Aadhaar number.
  • A badge is not a guarantee of a person's identity, character, qualifications, conduct or safety. Background screening in India is limited and is not a comprehensive criminal or character check.
  • Always use your own judgement, check ratings and task history, and follow the safety guidelines below, even when someone is verified.

Trust and Account Health

Your standing on Sayzo is shown under Trust & Account Health, which you can open from Help & Support or from your profile. It reflects whether your account is in good standing and whether there are any open issues to resolve.

  • Active Notices & Warnings shows any open disputes on your account. If you have none, you will see "No active notices. Your account is in good standing."
  • If you do have open disputes, you will see a count of active notices and an Active pill, with a reminder that unresolved disputes may affect your ability to post or accept new tasks.
  • Score Breakdown (detailed factors such as completion rate, on-time release and dispute rate) is marked Coming soon and is not yet shown for your account.

The most important thing you can do for your standing is to resolve open disputes promptly and to complete tasks you agree to. Repeated cancellations, no-shows or confirmed violations can lead to graduated action, from a warning through reduced visibility and feature restrictions to suspension or permanent removal.

Safety Guidelines: Communicating and Working

These guidelines apply to everyone, whether you are posting work or doing it. They matter most for offline tasks and home visits, but the money and privacy rules apply to every task.

Do

  • Keep communication and payments on Sayzo. On-platform chat, calls and escrow are how you stay protected.
  • Confirm identity before offline work begins, for example at the door, and share your trip or task details with someone you trust.
  • Trust your instincts. A Task Doer may decline to start or leave a task without penalty if conditions are unsafe or unlawful.
  • Agree the scope, price and timeline up front in chat so both sides know what "done" looks like.
  • Be courteous, accurate and professional, perform and pay as agreed, and respect the other person's privacy, property and safety.

Do not

  • Do not pay outside Sayzo. Off-platform payments remove escrow protection, and you would have no recourse if things go wrong.
  • Do not share OTPs or banking credentials with anyone, and be wary of any request to move money outside the platform.
  • Do not over-share personal, financial or location information beyond what the task needs.
  • Do not ghost. Respond to clarifications and keep the task on track.
  • Do not harass, threaten, discriminate or behave dishonestly. Sayzo has zero tolerance for harassment, and serious conduct can lead to immediate suspension.

Emergency and fraud helplines (India)

  • Police: 112
  • Women's helpline: 1091
  • Child helpline: 1098
  • Financial cyber fraud helpline: 1930, and cybercrime.gov.in

For how money is protected, when payment is released and how refunds work, see Payments, Escrow and Payouts. To remember the short version: your payment is held in escrow, the Task Doer is not paid in advance, and the payment is released when the work is confirmed complete.

Eligibility and Child Safety

You must be 18 or older to use Sayzo. Minors may not register, post tasks or perform tasks.

Sayzo has zero tolerance for any task that endangers, exploits or sexualises a child. Child-related work, including babysitting and child caretaking, is a hard ban (see the prohibited categories below). If you encounter content or behaviour that endangers a child, report it immediately and, where needed, contact the child helpline on 1098.

Prohibited and Blacklisted Task Categories

Some task categories are never allowed on Sayzo. They may not be posted, accepted or performed, and they will be removed. When you try to post a task that appears to involve a prohibited category, Sayzo blocks it with a red Not allowed on Sayzo notice explaining that the request cannot be posted under Sayzo's policy.

This hard block is different from the soft Sayzo Guidelines content check that runs when you post. That check is advisory only: it may surface notes in amber to help you improve your task, but it does not block posting. For how posting works end to end, see For Task Givers: Posting and Managing Tasks.

The blacklisted categories are:

  • Illegal and Criminal work, such as drugs, fake documents, hacking, bribes, theft, smuggling, scam calls, SIM or identity misuse, money laundering and forgery.
  • Sexual, Escort and Adult Services, including escorting, prostitution, "companion services", adult or webcam work.
  • Medical and Health Services, including nursing, injections, home doctor visits, therapy and counselling, physiotherapy, medical advice and lab sample collection.
  • Child-related Work (hard ban), including babysitting, child caretaking, child modelling and any task involving minors.
  • Construction, Heavy Labour and Industrial work, such as welding, heavy machinery, large-scale plumbing, civil construction and factory labour.
  • Hazardous or Risk Work, such as climbing towers, roof work, tree cutting, gas line work, sewage cleaning and chemical handling.
  • Debt Recovery and Collection, including debt recovery and collection agents.
  • Religious and Political Activities, such as political campaigns, party promotion and religious rituals or services.
  • MLM, Pyramid and Commission Recruitment, including network marketing, agent recruitment and "earn big each week" schemes.
  • Gambling, Betting and Crypto Trading, including satta, online betting, money games and crypto trading tasks.
  • Weapons, Self-defence and Security, such as bouncers, bodyguards, weapon sales and combat work.
  • Political Survey work, such as election surveys, political canvassing and pamphlet distribution for politics.

How to Report a User

If someone behaves badly, you can report them from Help & Support, under Trust & Safety, then Report a User. You can also start this from a chat, which prefills the person you are reporting.

  1. Under Select who you are reporting, choose the user. If you came from a chat, they are already selected.
  2. Under What went wrong?, choose a category: Threatening behaviour, Harassment, Fraud or scam, Impersonation, or Other.
  3. In Please explain in your own words what happened, describe the issue, including dates, messages and any context.
  4. Tick I confirm this report is true.
  5. Tap Report. On success you will see a Report submitted panel confirming that the Sayzo team will review your report and take appropriate action, with a Back to Help button.

All four fields (user, category, explanation and the confirmation tick) are required before you can submit.

How to Report a Task

You can report a specific task that looks like spam, a scam or otherwise inappropriate. Reporting a task creates a support case the Sayzo team can review.

  1. Open the report-a-task form and, under Which task are you reporting?, choose the task.
  2. Under What went wrong?, choose a reason: Spam, Fraud or scam, Inappropriate content, Misleading description, or Other.
  3. Explain in your own words what happened, including dates and context.
  4. Tick I confirm this report is true, then tap Report.
  5. After you submit, you are taken to My Cases, where you can see your reports and other open cases.

You can track the status of reports and other tickets under My Cases. For raising disputes about payment or work quality, cancelling a task, or contacting the team directly, see Help, Cancellations and Disputes.

What Sayzo Does With Reports

Sayzo reviews complaints and can take graduated action depending on what is found: a warning, content removal, reduced visibility, feature restriction, suspension, or permanent termination. For serious safety, fraud or legal concerns, Sayzo may act immediately and without notice, and may cooperate with law enforcement.

  • Complaints are acknowledged within a short window and ordinarily resolved within about 15 days.
  • The most serious content, such as sexual or impersonation content, is acted on within 24 hours of a valid complaint.
  • If you cannot reach a resolution through the in-app tools, you can also contact Sayzo's Grievance Officer using the contact details published in the Safety & Trust and other policy pages.

Reports and reviews must be genuine. Fake, misleading, incentivised or retaliatory reports and ratings are not allowed and may be removed.