Cancellation Policy

This Cancellation Policy explains how Tasks may be cancelled or rescheduled on SAYZO and how escrow funds are treated. It forms part of the Terms of Service and is read with the Refund Policy, which governs how refunds are calculated and processed. It applies to all Tasks, whether online or offline, one-time or ongoing, and location based. Words defined in the Terms have the same meaning here.

1. Key principles

1. Any cancellation charge is reasonable compensation for time reserved or work done and for platform costs. It is not a penalty and does not exceed a genuine estimate of the loss caused.
2. No charge applies where SAYZO, a genuine emergency, fraud, or circumstances beyond a User's reasonable control cause the cancellation.
3. Escrow funds are held by our Payment Aggregator, not by SAYZO. On cancellation, funds are refunded or released in line with this policy and the Refund Policy.

2. Cancellation by stage

1. Before acceptance. A Task Giver may cancel freely with a full refund, as no Task Doer has committed time.
2. After acceptance, before work. A Task Giver who cancels pays [10% of Task value or INR 50, whichever is higher] to compensate the Task Doer's reserved time, and the balance is refunded. A Task Doer who cancels owes nothing to the Task Giver, who is fully refunded, but may face account action under Clause 8.
3. After work starts. Work genuinely done must be paid for. A Task Giver who cancels pays for the completed part plus [up to 10%] of the remaining value, and the rest is refunded. A Task Doer who cancels is paid only for acceptable work completed.
4. Ongoing Tasks. Either User may end the arrangement by giving the notice stated for the Task. Cancellation takes effect at the end of that notice or the current cycle; amounts already earned are paid and future cycles are not charged.

Where a charge applies, it is deducted from escrow before the balance is refunded. Bracketed amounts are set by SAYZO and notified on the Platform.

3. No-shows

1. A no-show is a failure to attend, give access, or be reasonably reachable at the agreed time, after a waiting period of 10 minutes.
2. If the Task Giver is a no-show, a no-show charge may apply and the balance is refunded. If the Task Doer is a no-show, the Task Giver is fully refunded and the Task Doer faces account action.

4. Emergency cancellations

1. A genuine emergency, such as sudden illness or injury, an accident, a family emergency, or unsafe or unlawful conditions at the location, does not attract a cancellation charge. We may ask for reasonable supporting information, reported ordinarily within 24 hours.
2. For offline Tasks, a Task Doer may decline to start or may leave without penalty if the location or conditions are unsafe, and should report this to SAYZO.

5. Platform cancellations

SAYZO may cancel a Task, with or without notice, for breach of the Terms or law, a safety, fraud or security concern, a valid order from a court or authority, or a technical failure. A platform cancellation does not attract a charge to Users; the funded amount is refunded, less any part properly payable to a Task Doer for work genuinely completed.

6. Fraud-related cancellations

Where a Task or payment is fraudulent or unauthorised, SAYZO may cancel the Task, hold or reverse funds, and suspend the accounts involved, with the Payment Aggregator and, where required, banks and law enforcement. A genuine victim is not charged and is refunded subject to verification. No amount is payable to a User who has acted fraudulently.

7. Repeat cancellations and account action

Frequent or unjustified cancellations and no-shows may lead to graduated account action, such as a warning, reduced visibility, suspension or, for persistent cases, termination. Account action is not a monetary penalty; any cancellation charge remains limited to reasonable compensation under Clause 1.

8. Escrow treatment and refunds

On cancellation, the Payment Aggregator releases any charge or earned amount to the Task Doer and refunds the balance to the Task Giver. Refund amounts, methods and timelines are governed by the Refund Policy, and refunds are made to the original payment method.

9. User responsibilities

1. Cancel or reschedule only through the Platform, and as early as possible.
2. Give honest reasons and reasonable supporting information for emergency cancellations, and the stated notice for ongoing Tasks.
3. Accept only Tasks you intend to perform, and do not misuse cancellations, rescheduling or no-show reports to avoid payment or harm another User.

10. Platform rights

1. Determine, fairly and on the evidence, how escrow funds are released on a cancellation. This discretion is limited to the administration of escrow, is exercised reasonably, and does not reduce any right you have under law.
2. Cancel Tasks and apply account action under Clauses 6 to 8, and set or vary cancellation charges and timelines, with current amounts notified on the Platform before they take effect.

11. Grievance redressal

If you disagree with a cancellation outcome, contact our Grievance Officer: Ayan Srivasthav, contact@sayzo.in, +91 9335581408. We acknowledge complaints within 48 hours and resolve them within the timelines required by law, ordinarily within one month. You may also pursue remedies under the Consumer Protection Act, 2019.

12. Changes

We may update this policy. The version published on the Platform with the effective date above applies. Changes do not affect a cancellation already made before the change.

Read together with the SAYZO Terms of Service and Refund Policy.