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Payments, Escrow and Payouts

For Everyone

Sayzo keeps money safe by holding it in Sayzo escrow. When you post a task and pay for it, your money is held securely and is released to the Task Doer only when you approve the delivery. There are no advance payments to the Task Doer, and your money is refundable to you at any time before you release it.

This section explains how to pay for a task, how escrow holds and releases your money, how milestones work, where to find your invoice, and how Task Doers withdraw their earnings. All amounts on Sayzo are in Indian Rupees.

Your Payments dashboard brings this together in one place: your spending and earnings, your ratings, your Wallet, your payout methods, and a list of your task transactions. You can reach a per task breakdown, a printable tax invoice, and a payout receipt from there.

How money works on Sayzo

Every paid task on Sayzo follows the same simple, protected flow. As a Task Giver, you fund the task up front, your money waits safely in escrow while the work happens, and the Task Doer is paid only once you are satisfied.

  1. You pay to fund the task. The amount you pay is the Total payable, which is the task budget plus Sayzo's Platform fee and any GST on that fee.
  2. The money is held in Sayzo escrow. Your funds are held safely. The Task Doer is not paid in advance and cannot take this money.
  3. The work happens. The Task Doer does the work and submits it for your review.
  4. You approve and release payment. When the delivery meets what you agreed, you release the held money to the Task Doer.
  5. The Task Doer's earnings build up. Released earnings collect in the Task Doer's in-app Wallet as Available to withdraw, ready to be paid out to a UPI ID or bank account.

At any point before you release the money, you can refund it to yourself, in full or in part. See Help, Cancellations and Disputes if a task goes wrong and you need to raise an issue.

Keep all payments on Sayzo. Paying outside the platform removes your escrow protection, and you would have no recourse if something goes wrong.

Paying for a task (funding escrow)

You fund a task from the task chat or the task detail screen. The exact fee and total come from Sayzo's system at the time you pay, so you always see the real amount before you confirm.

  1. On the task chat or task detail, open Confirm and pay (or tap Fund Escrow).
  2. Review the Payment summary: the Task budget, the Platform fee, GST on the fee (if any), and the Total payable.
  3. Read the escrow note. Your money is held in Sayzo escrow, is released to the Task Doer only when you approve delivery, and is refundable until then.
  4. Tap Proceed to Pay for the total shown. Your funds are placed into escrow.
  5. The escrow status becomes Funded, and the task detail shows your money as Held in escrow.

Good to know

  • The Total payable is the task budget plus the Platform fee plus any GST. The fee is set by Sayzo's system and is not a fixed number typed into the app.
  • Funding is unavailable if the task has no budget set or if the task is already funded.
  • You may see payment options such as UPI, Cards, Net Banking and Wallets, and a secure-payment note. In the standard in-app payment mode these are shown for reassurance, and your funds move within Sayzo.

Paying milestone by milestone

Some tasks are split into milestones so you pay in stages rather than all at once. You fund and pay for only one milestone at a time, and future milestones are never charged automatically.

  1. Open the Fund Milestone screen to see the project roadmap.
  2. Review the roadmap. It shows how much is funded out of the total and labels each milestone, such as PAYING NOW, PAID, UP NEXT and FINAL.
  3. Only the next unfunded milestone can be paid. Review its amount, Platform fee, GST and Total payable.
  4. Tap Pay for that milestone to fund it into escrow.
  5. After the Task Doer submits that milestone and you approve it, that milestone's payment is released and the next milestone becomes available to fund.
  • You are only ever charged for the milestone you choose to fund. Future milestones are not charged in advance.
  • The next milestone becomes payable only after you approve the previous one.

Approving delivery and releasing payment

When the Task Doer has delivered the work, you release the held money to them. This is how the Task Doer gets paid.

  1. Open Approve & Release Payment.
  2. Confirm the amount being released to the Task Doer, which is the money held in escrow.
  3. Read the warning. Releasing payment cannot be undone.
  4. Tap Release for the amount shown.
  5. The escrow status becomes Released, and the payment moves to the Task Doer's earnings.

For a milestone task, approving a submitted milestone releases just that milestone and advances the roadmap. For a single-budget task, approving releases the whole held amount. Releasing payment is final and cannot be reversed, so approve only when the work is delivered as agreed.

Refunds from escrow

As long as you have not yet released payment, you can return the held money to yourself. This is the Refund Escrow action and it works at a high level as follows.

  1. On the task detail, tap Refund on the Escrow card. This is available only while money is held.
  2. The Refund Escrow screen opens, prefilled with the full held amount. You can edit it to refund part instead of all.
  3. Optionally enter a reason.
  4. Tap Confirm Refund.
  • You can refund any amount from Rs 1 up to the full amount held.
  • Refunds are possible only before payment is released. Once you release payment to the Task Doer, it cannot be undone.
  • For situations such as a no-show, a dispute, or a cancellation, see Help, Cancellations and Disputes, where Sayzo's refund and cancellation handling is described.

Invoices

For any task with a settled payment, you can download a GST-compliant Tax invoice. It lists the parties, the line items, and the totals.

  1. Open the payment details for a task.
  2. Tap Download Invoice.
  3. Review the invoice, which shows the invoice number, who it is billed to and the Task Doer providing the service, the line items, and the Subtotal, Platform fee, GST and Total, along with the payment status, method and settled date.
  4. Tap Download or Print to save a copy.

If the task has no settled payment yet, the invoice is not available, and you will see a note saying there is nothing to invoice yet.

Earnings and your Wallet (for Task Doers)

When a Task Giver releases payment, your earnings collect in your in-app Wallet. Your Payments dashboard shows your spending and earnings, your ratings, and your wallet balance in one place.

  • Available to withdraw is the released earnings you can pay out right now.
  • Your net earnings on a task are the budget less any Task Doer side fee and GST, shown as what you earn for that task.
  • The Earnings card charts your earnings over time, and the Ratings card shows your average rating from reviews. Maintaining good ratings matters: see Trust, Safety and Verification and Matching and Skill Scoring for how your standing affects your work on Sayzo.

The dashboard serves both roles. If you both give and do tasks, you will see your spending as a Task Giver and your earnings as a Task Doer on the same page.

Adding a payout method and tax identity

To withdraw earnings you need a payout method (a UPI ID or a bank account) and a PAN on file. Both are required before you can withdraw.

Add a payout method

  1. In your Wallet, under Payout methods, tap + Add method.
  2. Choose UPI or Bank account.
  3. For UPI, enter your UPI ID. For a bank account, enter the Account number and IFSC.
  4. Optionally add a label, and tick Use as default if you want this to be your main method.
  5. Tap Save method.
  • Your UPI and bank details are stored encrypted, and only a masked version is shown afterward.
  • You can set a different default or remove a method at any time.

Add your tax identity (PAN and GSTIN)

  1. Open the Tax details section.
  2. Enter your PAN and save it. A PAN is required in order to withdraw earnings.
  3. If you are registered under GST, enter your GSTIN, tick I am registered under GST, and save.

Your PAN and GSTIN are stored encrypted and shown only in masked form. Your PAN also supports GST-compliant invoicing and tax reporting. See Your Profile and Verification for more on identity details.

Withdrawing your earnings

Once you have a payout method and a PAN on file, you can move your available balance out to your UPI ID or bank account.

  1. Make sure the requirements are met. If a payout method or PAN is missing, Withdraw is disabled and a card lists what you still need to add.
  2. Tap Withdraw in the Wallet card.
  3. Enter an Amount, or tap Max to withdraw your full available balance.
  4. Pick the payout method to send it to.
  5. Tap Withdraw for the amount shown.
  • You can withdraw any amount above zero and up to your available balance. Withdraw is disabled when your available balance is zero.
  • Payouts settle inline, and the confirmation indicates that funds usually arrive within minutes.
  • After a withdrawal you can open the payout receipt, which shows the amount, the destination and the transaction details for your records.

If your withdrawal is blocked because your profile is missing something, the screen closes and shows a card asking you to complete the required details (such as adding a payout method or PAN) before trying again.